Case Studies
Transforming The Retail Industry: The Role Of Modern Technologies And Innovations
Over the past few years, the retail industry has undergone a significant transformation, primarily by rapid technological advancements. The main drivers of this transformation are the increasing demand for e-commerce and omnichannel, the need to personalize the customer experience, and complex supply chain issues.
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From Mainframe to Microservices: A Success Story of Digital Transformation
In today’s digital age, businesses across various industries are analyzing the customer behavior to predict their next moves and make intelligent recommendations. By tracking various data such as time spent on websites, products viewed or purchased, and even location, companies can direct customers to new offers.
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Increase Commission Revenues on Your Bank’s Letter of Credit Operations
A substantial portion of the foreign trade revenues generated by banking industry originates from letters of credit operations. Despite their significance, these processes are notoriously challenging due to their long-life cycles and the involvement of large number of stakeholders.
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Digital Transformation of Wholesale Portal: A Journey from Monolithic to the Microservices Architecture
The technology landscape is changing faster than ever. Having built a wholesale portal years ago, the telecommunications operator found themselves struggling to keep up with customer demand and introduction of new products and services in agility.
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Lean and Slick: The Case for Transitioning from Legacy Commercial Loan Allocation Systems
Digital transformation is the process of creating new — or reimagining existing — business processes and products, and improving customer experiences to meet the business and market demands. If you want to compete in this hyperfast era, you need to constantly reinvent your business. Banking is no exception.
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Building A Future Proof Martech Stack
A cross functional DefineX team, including digital marketers, performance marketing experts, data scientists and technology strategists, designed the target marketing technologies stack that helped our client to leapfrog competition in the tightly regulated, highly competitive banking industry.
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Siebel Open UI Enablement: Customer Loyalty with a Better User Experience
DefineX teamed up with one of the leading Telco operators to meet the client's need for a Siebel UI Upgrade and application accessibility from all devices.
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IT Strategy Health Check for a Pioneering Middle Eastern Bank
IT Strategy Health Check assesses whether a bank’s IT strategy is ready for the fast-changing tech-savvy environment and in line with business strategy.
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Delivering Next Generation Banking Architecture Program for a Major Private Bank
Automation brought about 18M € reduction in costs and saved 780 person-day.
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Reduce Your Telco Product Catalog Complexity Through Product Rationalization
In the current telecommunications industry, high customer penetration and increased competition force product managers to introduce new personalized offerings regularly.
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How did IsBank save 67,351 hours a year by automatizing the financial analysis process?
According to research by Forrester, inefficient processes cost organizations up to 30% of their annual revenue, and digitalization can save up to 90% on operational expenses. Therefore, almost all companies are heading toward digital transformation. Banks are no exception.
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Multi-Channel Enablement for A Leading Turkish Bank
We created a multi-channel development program to increase the speed of time-to-market by transforming digital channels into a marketplace for all delivery teams.
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Ramp Up Digital Sales Opportunities at Your Bank to Achieve 26% Increase in Customers
Two hundred fifty digital sales opportunities in 3 key areas resulted in a 26% increase in active digital customers.
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Reducing Income Loss on a Bank’s Letter of Credits
Creating an automated system for Letter of Credit Advising Bank processes increased income and saved substantial time
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